Terms & Condition

 Terms & Conditions
 Definitions
 “Seller/we/our/us/Magicboo” means Magicboo Beauty Sdn. Bhd. (registered in Malaysia, BRN: 552980-U) and the company's website www.magicboo.net.
 “Customer” means the person or company to whom this document is addressed.
 “International Customer” shall mean, “Customer” from outside the Malaysia.
 “Website” shall means, www.magicboo.net or any other subdomains of Magicboo.net which may be accessible unless expressly excluded by their own
 terms and conditions.
 “Order” shall mean the submission of an order for products on the “Website” by the “Customer”
 
          1. Ownership 
        This website ("Magicboo Website") is owned and operated by Magicboo Beauty Sdn. Bhd. ("Magicboo"). 
 
          2. Access & Use 
Your access to, and use of the materials contained in, the Magicboo Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the Magicboo Website ("Terms and Conditions"). By using Magicboo Website, you agree to be bound by these Terms and Conditions. 
 
          3.  Amendments 
 Magicboo reserves the right to amend the Terms and Conditions without notice at any time. Your use of our Magicboo Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.
 
  1. General
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Magicboo, to the buyer hereafter referred as the Customer.
 
  1. Price
 1.  The prices of the goods will be as quoted on the Website from time to time, and valid for West Malaysia area Only. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 5.4 for what happens in this event.
 
2.   Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.
 
3.   All prices are quoted in MYR Malaysia Ringgit and GST inclusive (where applicable) at the applicable current rate chargeable in the Malaysia for the time being. However, if the rate of G.S.T. changes between the date of your order and the date of delivery, we will adjust the G.S.T. you pay, unless you have already paid for the products in full before the change in G.S.T. takes effect.
 
4.  The Website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
 
  1. Payment
 1. Payments must be made in MYR Malaysia Ringgit only.
 
2.  Major credit cards as listed: Visa, MasterCard, American Express, Maestro, and Visa Electron
 
3.  Any discount codes issued are strictly subject to the individual terms and conditions, with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.
 
  1. International Customers
Customers from outside the MALAYSIA can only pay by International credit card and must pay in MYR Malaysia Ringgit. All other terms and conditions apply.
 
  1. Passing of Property
Magicboo shall retain the property of the goods until full payment has been made by the Customer and has been received. The Customer will own the goods once full payment has been received by Magicboo
 
  1. Orders
 1.  All Orders are subject to acceptance and availability. Upon placing an Order with Magicboo, the Customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by Magicboo. Order acceptance and the creation of the contract between Magicboo and the Customer will start at the time the products ordered by the Customer are despatched from Magicboo’s warehouse to be delivered to the address supplied by the Customer.
 
2.   Magicboo will take all reasonable care, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part Magicboo cannot be held liable for any loss suffered by Magicboo if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
 
3.   Products purchased from Magicboo are not for re-sale or distribution. Magicboo can at its sole discretion restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.
 
  1. Delivery
 1.  Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. Magicboo cannot be held responsible for delays in the delivery caused by the supplier, the carrier or any other third party.
 
2.   We deliver to the countries listed on the Website, subject to our absolute discretion, (“International Delivery Destinations”). However there are restrictions on some goods for certain International Delivery Destinations, so please review the information on the Website carefully before ordering goods.
 
3.   If you order goods from the Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
 
4.   You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
 
5.     You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
 
  1. Shipping
 All Orders will be delivered using the service as detailed at time of ordering. Further details regarding delivery methods and services can be found at www.magicboo.net/store/About-us/faq. Magicboo has the right to fluctuate any prices in proportion with its costs for shipping. The Customer must request any other delivery method at the time of order and goods will be shipped under the Customer’s responsibility as defined in clause 8.
 
  1. Passing of Risk
 1.  Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Magicboo accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified
 
2.   In the event of an order being lost by a third party, Magicboo bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt to the Magicboo trading address, also see clauses 9 and 10, above.
 
3.   Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
 
4.   In the event of either of the circumstances detailed in clause 8.2 or 8.3(where is the clauses), Magicboo will forward a claim to the carrier on the behalf of the customer. Before this can be processed, Magicboo will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued.
 
5.   This is not a guarantee and Magicboo has the right to refuse any application. Any refund/exchange given is at the discretion of the management of Magicboo. Failure to give accurate information while making a claim may lead to a prosecution.
 
  1. Acceptance
 The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 7 days after their receipt the Customer shall have notified the seller in writing or by email that the goods are rejected (this does not however affect the customer’s statutory rights). If no such action has been taken, Magicboo shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
 
  1. Returns Procedure
 1.  If the goods are to be rejected in the time limit set in clause 13 above, the Customer shall comply with the return procedure as defined in clause 14.2, below. Magicboo will not accept any returned goods should the return not follow the aforementioned return procedure.
 
 
3.   In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Magicboo before the refund or replacement can be issued. We will examine the returned product and will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
 
4.   Rejection due to an incorrect order from the Customer or to dissatisfaction is not accepted.
 
5.   Magicboo outlets are not providing any return/exchange service for order of Magicboo Website. Please refer to clause 15.
 
  1. Cancellations
 1.     Cancellations which are not due to a defect or discrepancy are only accepted if the order not yet shipped out from our store, item sent different with order and the Customer complies with the following cancellation procedure and follows the Returns Procedure outlined in Clause 14.
 
2.     Cancellation due to items sent differ with order, within 7 working days after receipt of the goods, the Customer must contact Magicboo in writing via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to Magicboo. Magicboo will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase.
 
         16.  Registration 
To register with the Magicboo Website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. 
 
        17.  Information Collected & Use of Information 
 
Magicboo collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to Magicboo Website.
 
By using the Magicboo Website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care. 
 
  1. Standard eCoupon Terms and Conditions 
Your use of an eCoupon indicates your agreement to be bound by these eCoupon Terms and Conditions. 
Magicboo reserves the right to withdraw or cancel an eCoupon for any reason at any time. 
Magicboo shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or any failure or inability of a customer or household to use an eCoupon for any reason. 

 
  1. Security and Fraud
When you use an eCoupon you warrant to Magicboo that you are the duly authorised recipient of the eCoupon and that you are using it in good faith.
If you redeem, attempt to redeem or encourage the redemption of eCoupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.
 
If we reasonably believe that any eCoupon is being used unlawfully or illegally we may reject or cancel any eCoupon and you agree that you will have no claim against us in respect of any rejection or cancellation. Magicboo reserves the right to take any further action it deems appropriate in such instances.
 
  1. Intellectual Property 
The content of the Magicboo Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Magicboo Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Magicboo Website without written permission from Magicboo Website. 
No license is granted to you in these Terms and Conditions to use any trade mark of Magicboo. 
 
  1. Limitations 
             You may not use the Magicboo Website for any of the following purposes:
 
1.     disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
 
2.     transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
 
3.     gaining unauthorised access to other computer systems;
 
4.     interfering with any other person's use or enjoyment of the Magicboo Website;
 
5.     breaching any laws concerning the use of public telecommunications networks;
 
6.     making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
 
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
 
1.     any claim by any third party that the use of the Magicboo Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
 
2.     any claim by any third party that the use of the Magicboo Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
 
3.     any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Magicboo Website by you.
 
  1. Availability of the Magicboo Website
 Although Magicboo Website aims to offer you the best service possible, Magicboo Website makes no promise that the services at the Magicboo Website will meet your requirements. Magicboo Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will attempt to correct the fault as soon as we reasonably can. 
Your access to the Magicboo Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. Magicboo Website will attempt to restore the service as soon as it reasonably can. 

 
  1. Magicboo Website's right to suspend or cancel your registration
 
Magicboo Website may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. 
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Magicboo Website. 
The suspension or cancellation of your registration and your right to use the Magicboo Website shall not affect either party’s rights or liabilities. 
Clause 20, 21 and 23 of these Terms and Conditions shall survive cancellation. 

 
  1. Magicboo Website's liability 
    The Magicboo Website is provided by Magicboo without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet. 
    Magicboo will ensure that information or material included on the Magicboo Website is correct, reputable and of high quality. Magicboo will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the Magicboo Website. If Magicboo is informed of any inaccuracies in the information or material on the Magicboo Website, Magicboo will attempt to correct the inaccuracies as soon as it reasonably can. 

    In particular, Magicboo disclaim all liabilities in connection with the following:
 
1.     incompatibility of the Magicboo Website with any of your equipment, software or telecommunications links;
 
2.     technical problems including errors or interruptions of the Magicboo Website;
 
3.     unsuitability, unreliability or inaccuracy of the Magicboo Website;
 
4.     inadequacy of the Magicboo Website to meet your requirements.
 
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Magicboo Website. 
 
  1. Applicable Law 
    These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia. 

  2. International Use 
 Magicboo makes no promise that materials on the Magicboo Website are appropriate or available for use in locations outside Malaysia, and accessing the Magicboo Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws. 
 
  1. Miscellaneous 
    You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. 
    If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. 
    If you breach these Terms and Conditions and Magicboo Website ignores this, Magicboo will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. 
    Magicboo shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
 
  1. Reviews
 1.     Whenever you submit a review or make use of another feature that allows you to upload material to the Website, or to make contact with other users of the Website, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, and you indemnify us for any breach of these warranties.
 
2.     Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
 
3.     We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
 
4.     We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.
 
5.     We have the right to remove any material or posting you make on the Website if, in our opinion, such material does not comply with the content standards set out above.
 
 

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